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Dll error when installing software

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support
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20 Aug 2013 08:35 #1400 by support

Replied by support on topic Dll error when installing software

I have found the problem, there were incorrect compiler settings for 64-bit LicenseManager which caused it to use DLL-based MFC, which was not the intent. In the typical installs, the DLL-based MFC is (being) installed anyway, so the problem won't manifest itself, but in the ".NET Production" setup type, the DLL-based MFC isn't installed (which is correct), causing the bug to show up.

This will be fixed in the upcoming build of Version 5.22.

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rsikes
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19 Aug 2013 20:28 #1399 by rsikes

Replied by rsikes on topic Dll error when installing software

Hello,

1. The OS is Windows Server 2008 R2 Standard, SP1.
2. The Customer Install | .NET Production install option was selected with the default options.

We have currently resolved this issue by copying over the missing .dlls from another machine.

Thanks.

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support
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19 Aug 2013 19:58 - 19 Aug 2013 19:58 #1398 by support

Replied by support on topic Dll error when installing software

R., thanks for the report.
This is not related to .NET Framework version, but rather to a Visual C++ runtime.
I will investigate it - it should not be happening.

Can you please provide following details:

Which operating system are you installing on?
Have you selected "Express install" (for .NET), or any customized setup - and if so, which options were checked/unchecked?

Thank you
Z.

Last edit: 19 Aug 2013 19:58 by support.

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rsikes
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19 Aug 2013 19:11 #1397 by rsikes

Dll error when installing software was created by rsikes

I am trying to upgrade and existing system with your software to the current version. I am receiving the error shown in the attached screenshot during the installation process. I have verified that I have .NET Framework 4.0 installed on my machine, which is listed as a pre-req in the Concepts document.

I have checked the system32 directory and cannot find the .dll that the error is complaining about. Do I need to install .NET Framework 3.5? Is there a Service Pack missing that includes that file?

How do I resolve the installation error?